Les Schwab Tire Center

I showed up on time for my 3pm appointment to have my seasonal tire changeover completed. It's 5:20pm and I'm still here waiting. The only contact I received along the way was an estimate of the bill, during which the gentleman on the phone casually tried to slip new wiper blades (that I never asked for) into my total. I can't believe I'm still here! I had a 3pm appointment for goodness sake.

Dan, Byron, Terry, and the rest of the Les Schwab team are downright amazing. Coeur d'Alene Idaho is blessed with a reputable shop that goes the extra mile for the customer. Even if they Have a smidgen of a higher price on something please do not hesitate to start business with them. They are loyal to their customers. In this area and its customers are loyal to them And there are many reasons why

Came in for a tire repair--very slow leak. Also asked for tire rotation, since we had it in. Expected to pay for the rotation, but wasn't charged. Brakes also checked and status communicated. Waiting area/lobby HUGE compared to other locations, and included a long counter/bar area with outlets for laptop, phone charging, etc. Fantastic experience.

STILL the ONLY place in the entirety of Kootenai County who repaired a leak in my tires stem at NO COST. I'm on a fixed income now, I wasn't sure if I should even bother stopping in with my brother who insisted that Les Schwab helped him out last year whilst he was awaiting his early retirement and Navy Veterans benefits to arrive. I was extremely skeptical due to the fact that EVERY tire repair/retailer in the area treated me like an annoyance after discovering that I couldn't afford their going rate of 168.00 PER TIRE!! Mind you, my vehicle, a 2001 Hyundai Accent, and the tires it requires, are by no means anything resembling extraordinary. Anyways, I was so sure that I would be disappointed and humiliated, that by the time my brother talked me in to giving Les Schwab a last ditch effort, I initially waited in my car instead of going in... When my brother came out and informed me that they would be happy to take a look at the tire then call me if they were able to repair it within a reasonable price limit ( I seriously had 26 bucks to my name & my bro not much more) I was absolutely blown away! I can't put in to mere words how respectful and kind every one of Les Schwabs team of professionals were to me as well as my brother. By the time an employee had called me first thing the next morning, we were there within an hour and told that the air stem leak was successfully repaired! The totally awesome & personable tire installation specialist had my put back on the car(I was limping along on the ORIGINAL donut spare my car came with!) within 5 minutes and the most amazingly wonderful part for those of us who barely scrape by? The front office gal told us NO CHARGE AT ALL!! MY brother wanted to pay them something to show our gratitude, so the sweet gracious customer service front office gal told my bro he could donate 5 bucks to the Sheriffs Auxillary Annual Christmas fundraiser; which helps needy kiddos & other less fortunate community members have a few holiday necessities & goodies many of us take for granted. Of course my brother was very happy to donate to this wonderful community fundraiser!🌟 Happy Holidays to y'all. ENJOY!!🎄🌟🎄 Thank you from the bottom of my heart to all of you who gave me back my belief that there are some truly caring and kind folks who don't treat people according to their checking account balance!!🥰

Les Schwab sets the bar in professionalism, integrity, and friendliness in the business services industry. I trust their staff and I know that my tires and brakes are backed 100% not just by warranties and guarantees but, more importantly, by their individual and collective commitment to quality service. It would be great if there was a Les Schwab School of Business Service. We all could learn a lot.

I feel like Les Schwab has been on the decline for several years. But last year was the last time I will ever use them for anything not only do they overcharge and try to persuade you to do stuff that isn’t needed. When I did go to them to have my front brakes redone, the price was horrible. It was $1200 and on top of that I took my truck to my mechanic for an oil change and he informed me that they forgot to put in caliper bolts. With all the choices to choose, I will not choose them any longer.